eBooks: Health Care Delivery

FROM THE NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER Americans enjoy the finest healthcare delivery system in the world, but most people will tell you that we still have a long way to go. Far too frequently, patients leave the doctor's office or hospital feeling confused, angry, or neglected. Healthcare leaders recognize this problem, but in their focus on patients (and sometimes financials), they often overlook the true key to lasting patient loyalty and satisfaction: their employees. Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. By connecting employees' work with a higher purpose and equipping them with the tools to become leaders themselves, patient care can be dramatically transformed. And with continuing healthcare changes on the horizon and ever-rising pressure to acquire and keep patients, doing so now is more important than ever. Britt Berrett, president of an 898-bed hospital, and Paul Spiegelman, founder and CEO of a successful patient-experience company, are the perfect guides to the changes needed in healthcare leadership. With a rich combined experience in their field, they have filled each chapter with an abundance of engaging, insightful stories and write with a humor and friendliness that balances and enhances the urgency of their message.

Creating a context of respect. Respect in the professional role -- Professional relatedness built on respect -- Professional boundaries guided by respect -- Respectful interactions in the delivery of care. Respect for self in the professional role -- Respect in a diverse society -- Respect in the institutional settings of health care -- Respect for the patient's situation. Respecting the patient's story -- Respect for the patient's family and significant relationships -- Respect through communication. Respectful interprofessional communication and collaboration -- Respectful communication in an information age -- Respectful interactions across the life span. Respectful interaction : working with newborns, infants, and children in the early years -- Respectful interaction : working with school-age children and adolescents -- Respectful interaction : working with adults -- Respectful interaction : working with older adults -- Some special challenges : creating a context of respect. Respectful interaction : when the patient is dying -- Respectful interaction in complex situations.

Why clinical communication matters -- The consultation -- Clinical communication and personality type -- Shared decision making -- Communication in clinical teams -- Communication in medical records -- Advanced communication for specific situations -- Communication and mental health -- Communication at the end of life -- Teaching clinical communication.

The importance of effective communication in healthcare -- Body language exposed -- The emotionally intelligent and emotionally competent nurse -- Mindful conversations -- Mind over matter -- Impromptu scripting, phrasing, and acronyms -- Interprofessional coaching conversations -- Improving patient experience -- Fostering a healthy workplace environment -- Organizational culture and behavior.

Health Case Studies is composed of eight separate health case studies that align with the open textbooks Clinical Procedures for Safer Patient Care and Anatomy and Physiology: OpenStax. Each case study includes the patient narrative or story that models the best practice (at the time of publishing) in healthcare settings. Associated with each case is a set of specific learning objectives to support learning and facilitate educational strategies and evaluation. The case studies can be used online in a learning management system, in a classroom discussion, in a printed course pack or as part of a textbook created by the instructor. This flexibility is intentional and allows the educator to choose how best to convey the concepts presented in each case to the learner. Because these case studies were primarily developed for an electronic healthcare system, they are based predominantly in an acute healthcare setting. Educators can augment each case study to include primary healthcare settings, outpatient clinics, assisted living environments, and other contexts as relevant

"Through a unique interdisciplinary perspective on quality management in health care, this text covers the subjects of operations management, organizational behavior, and health services research. With a particular focus on Total Quality Management (TQM) and Continuous Quality Improvement (CQI), the challenges of implementation and institutionalization are addressed using examples from a variety of health care organizations, including primary care clinics, hospital laboratories, public health departments, and academic health centers. Significantly revised throughout, the Fifth Edition offers a greater focus on application techniques, and features 14 chapters in lieu of the prior edition's 20 chapters, making it an even more effective teaching tool. New chapters have been incorporated on Implementation Science (3), Lean Six Sigma (6), and Classification and the Reduction of Medical Errors (10)"--Publisher's description.

"This book will examine what is meant by culture, the ways in which culture intersects with health issues, how public health efforts can benefit by understanding and working with cultural processes, and a brief selection of conceptual tools and research methods that are useful in identifying relationships between culture and health. The book will also include practical guidelines for incorporating cultural understanding in public health settings, and examples of programs where that has occurred"-- Provided by publisher.

Intro -- A Clinician's Guide toGender Identity and Body Image -- Contents -- Introduction -- 1. Meet Our Gender-Expansive, Transgender, Nonbinary Clients -- 2. Gender Identity: An Overview -- 3. Body Image: An Overview -- 4. Developmental Perspectives on Gender Identity and Body Image -- 5. Gender-Based Coming-Out Process -- 6. Trauma, Identity, and Body Image -- 7. Challenges for Gender-Expansive Clients -- 8. Eating Disorders, Gender Identity, and Minority Stress -- 9. Treating Eating Disorders, Gender Dysphoria, and Minority Stress
10. Gender Affirmation, Body Changes, and their Effects (Transitioning) -- 11. Family Support -- 12. Barriers to Treatment -- Appendix 1: Summary of Guidelines for Clinicians -- Appendix 2: Resource Guide -- Appendix 3: Glossary -- References -- Index -- Blank Page

"This second edition of a popular and established text offers healthcare students and professionals a clear and concise overview of health beliefs and practices in world religions, including Hinduism, Buddhism, Jainism, Confucianism, Taoism, Sikhism, Islam, Judaism, and Christianity. Adopting a consistent structure, each chapter considers the demographic profile of the community, the religion?s historical development, and key beliefs and practices, including views regarding health and sickness, death, and dying. Each chapter also ends with a useful checklist of advice on what to do and what to avoid, along with recommendations for further reading, both online and in print form."--Publisher.

This new edition focuses on bias in health care and provides a variety of case examples related to the timely topics of unconscious bias and microaggressions encountered by patients, students, attending and resident physicians, nurses, staff, and advanced practice providers in various healthcare settings. The proliferation of literature on unconscious bias and microaggressions has raised public awareness around these concerns. This case compendium discusses strategies and addresses professional responses to bias in health care and extends beyond the individual patient and healthcare provider into the communities where biased assumptions and attitudes exist. Recognizing that ethnic minorities, the elderly, the poor, and persons with Medicaid coverage utilize the emergency department at higher rates than the general population, this compendium also builds upon the case studies from the first edition to cover a broader array of underserved minority groups. Diversity and Inclusion in Quality Patient Care: Your Story/Our Story - A Case-Based Compendium, 2nd Edition is an essential resource for attending and resident physicians, nurses, staff, advanced practice providers, and students in emergency medicine, primary care, and public health -- Provided by the publisher.

"The new second edition of this forward-thinking text goes beyond the discussion of health disparities to highlight the importance of health equity. As the title suggests, Health Equity, Diversity and Inclusion: Contexts, Controversies, and Solutions helps the reader understand key social justice issues relevant to health disparities and/or health equity, taking the reader from the classroom to the real world to implement new solutions. The new Second Edition features: " wo new chapters: one on the impact of urban education on urban health and another covering the elderly and health equity " pdated and enhanced coverage on men's health, demographic data, the importance of cultural proficiency, maternal mortality and Black women, and much more." Current trends and movements, including the role of social media in the provision of health care information for improved health literacy; mass incarceration and criminal justice reform; and much more."-- Provided by publisher

Front Cover -- Barefoot Global Health Diplomacy -- Copyright Page -- Dedication -- Contents -- About the author -- About the contributors -- Acknowledgements -- Introduction -- 1. Bare feet: how to do it yourself -- 1.1 Diplomatic deficits -- 1.2 Day-to-day diplomacy -- 1.3 The barefoot diplomat -- 1.4 Not stepping on toes -- 1.5 Key messages -- References -- 2. Adaptation: epidemic control and local style -- 2.1 Adapting the global to the local -- 2.2 Listening to locals -- 2.3 A thousand ways to adapt... -- 2.4 ...And a thousand more (ways to adapt) -- 2.5 Key messages -- References
3. Power to the people: local ownership of infectious disease control -- 3.1 Local ownership -- 3.2 Locally led success -- 3.3 Local protocols -- 3.4 A confident local voice -- 3.5 Key messages -- References -- 4. A governance revolution: synergies versus turf battles -- 4.1 Synergies and post-partisanism -- 4.2 Optimizing governance synergies -- 4.3 Innovative policy-level combinations -- 4.4 Dynamic field-level combinations -- 4.5 Key messages -- References -- 5. Monitoring and evaluation: capturing barefoot effects -- 5.1 The pressures of targets -- 5.2 Capturing downstream benefits
5.3 The dangers of performance mindsets -- 5.4 Measuring the immeasurable -- 5.5 Key messages -- References -- 6. War and peace: barefoot diplomacy as military adjunct -- 6.1 Unlikely bedfellows? -- 6.2 A new stage for security and stability -- 6.3 Mutual sacrifice? Lesser evils, greater goods -- 6.4 Principles, policies, practices -- 6.5 Key messages -- References -- 7. Trade-offs: ethics versus economics in epidemics -- 7.1 Numbers and realities -- 7.2 Beyond mere quantification -- 7.3 McNamara fallacies -- 7.4 Reconciling ethics and economics in epidemics -- 7.5 Key messages -- References
8. Blurring the line: a review of barefoot global health diplomacy -- 8.1 Linking global health with diplomacy redux -- 8.2 Beyond job descriptions -- 8.3 Nontraditional skills -- 8.4 Intangible effects -- 8.5 Global stability and security -- 8.6 Key messages -- References -- Health security considerations to improve the efficiency and cost-effectiveness of Ireland's future infectious disease and ... -- Borders and travel -- Macro-level public health security policies -- Media and public health information -- Feasible and enforceable individual-level efforts
Epidemic control equals health security: what developing countries can (still) learn from the global North -- Lead time -- The primacy of health security -- What has worked? -- A nascent health security checklist for the developing world -- Conclusion: a need for bipartisan health security approaches -- Selected glossary -- Index -- Back Cover

Culture and the human condition: an introduction -- There is health, and there is health ... (Laura Smith encounters a situation) -- Starting point: defining culture, defining health -- Tools and perspectives for understanding the relationship between culture and health -- Ethnomedicine I: cultural health systems of related knowledge and practice -- Ethnomedicine II: cultural systems of psychology and mental/emotional health -- Moral dimension: the relationship of etiology to morality in cultural beliefs and practices related to health -- Culture, healers, and the institutions of health -- Sociocultural ecologies of disease and illness -- Culture, subculture, and constructions of health risk -- Applying concepts of cultural diversity to health promotion -- Dimensions of culture in a sampling of current public health challenges -- Primer on research strategies to obtain cultural information -- Incorporating cultural knowledge in health promotion interventions, with selected examples -- Wrapping up: being culturally competent.

Provides succinct evidence-based guidance on the assessment of patients across the life span and development of sound clinical reasoning A companion to the groundbreaking Evidence-Based Physical Examination: Best Practices for Health and Well-Being, this portable, full-color, richly illustrated handbook prepares you for practice in any clinical setting. A high-yield guide with only the most essential information for assessment of patients across the life span, it includes key questions and considerations for the patient history, a step-by-step guide to physical examination, tips for interpreting assessment findings, differential diagnoses, and coverage of special populations. Other useful features include Red Flag and Evidence-Based Considerations boxes, quick-reference tables, and sample documentation. The Evidence-Based Physical Examination set of products provide all of the information you need to develop sound clinical judgement—access the handbook on the go or at point of care and refer to the comprehensive textbook for in-depth review. Key Features: Provides succinct, evidence-based guidance on the history-taking and physical examination of patients across the life span Strengthens advanced assessment and clinical-reasoning skills in preparation for clinical rotations and practice Includes tips for interpreting assessment findings, Red Flag and Evidence-Based Considerations boxes, and sample documentation Highlights essential information with quick-reference tables Features abundant illustrations and images

Building on the strength of previous versions, the fourth edition of this foundational text is fully revised to include updated content based on more than a decade of the model's use, refinement in real-life settings, and feedback from nurses and other healthcare professionals around the world.

Understanding the role of and conceptualizing health policy and law -- Policy and the policymaking process -- Law and the legal system -- Overview of the United States healthcare system -- Public health institutions and systems -- Individual rights in health care and public health -- Social determinants of health and the role of law in optimizing health -- Understanding health insurance -- Health economics in a health policy context -- Health reform in the United States -- Government health insurance programs : Medicaid, CHIP, and Medicare -- Healthcare quality policy and law -- Public health preparedness policy -- The art of structuring and writing a health policy analysis.

"Designed for master's level study, Public Health Communication: Critical Tools and Strategies will prepare new graduates for any entry level position in public health policy/advocacy, health communication, health promotion, social marketing, or community health education. Filled with practical examples, the book is also a valuable resource for those preparing for the CPH or CHES exams. Students will learn core concepts for planning a communication framework as well key strategies for educating the public about health issues including understanding and reporting science, communicating for policy and advocacy, and health literacy and numeracy. The book thoroughly explores classic theories of persuasion in communication such as Extended Parallel Process Model, Inoculation, Sensation Value, and Cognitive Value. The most current forms of digital/multimedia/interactive channels of communication are examined"--Publisher's description.

"An inspiring and informative page-turner." –Walter Isaacson Longlisted for the FT/McKinsey Business Book of the Year Award The authoritative account of the race to produce the vaccines that are saving us all, from the #1 New York Times bestselling author of The Man Who Solved the Market Few were ready when a mysterious respiratory illness emerged in Wuhan, China in January 2020. Politicians, government officials, business leaders, and public-health professionals were unprepared for the most devastating pandemic in a century. Many of the world’s biggest drug and vaccine makers were slow to react or couldn’t muster an effective response. It was up to a small group of unlikely and untested scientists and executives to save civilization. A French businessman dismissed by many as a fabulist. A Turkish immigrant with little virus experience. A quirky Midwesterner obsessed with insect cells. A Boston scientist employing questionable techniques. A British scientist despised by his peers. Far from the limelight, each had spent years developing innovative vaccine approaches. Their work was met with skepticism and scorn. By 2020, these individuals had little proof of progress. Yet they and their colleagues wanted to be the ones to stop the virus holding the world hostage. They scrambled to turn their life’s work into life-saving vaccines in a matter of months, each gunning to make the big breakthrough—and to beat each other for the glory that a vaccine guaranteed. A #1 New York Times bestselling author and award-winning Wall Street Journal investigative journalist lauded for his “bravura storytelling” (Gary Shteyngart) and “first-rate” reporting ( The New York Times ), Zuckerman takes us inside the top-secret laboratories, corporate clashes, and high-stakes government negotiations that led to effective shots. Deeply reported and endlessly gripping, this is a dazzling, blow-by-blow chronicle of the most consequential scientific breakthrough of our time. It’s a story of courage, genius, and heroism. It’s also a tale of heated rivalries, unbridled ambitions, crippling insecurities, and unexpected drama. A Shot to Save the World is the story of how science saved the world.

The public has voiced concern over the adverse effects of vaccines from the moment Dr. Edward Jenner introduced the first smallpox vaccine in 1796. The controversy over childhood immunization intensified in 1998, when Dr. Andrew Wakefield linked the MMR vaccine to autism. Although Wakefield's findings were later discredited and retracted, and medical and scientific evidence suggests routine immunizations have significantly reduced life-threatening conditions like measles, whooping cough, and polio, vaccine refusal and vaccine-preventable outbreaks are on the rise. This book explores vaccine hesitancy and refusal among parents in the industrialized North. Although biomedical, public health, and popular science literature has focused on a scientifically ignorant public, the real problem, Maya J. Goldenberg argues, lies not in misunderstanding, but in mistrust. Public confidence in scientific institutions and government bodies has been shaken by fraud, research scandals, and misconduct. Her book reveals how vaccine studies sponsored by the pharmaceutical industry, compelling rhetorics from the anti-vaccine movement, and the spread of populist knowledge on social media have all contributed to a public mistrust of the scientific consensus. Importantly, it also emphasizes how historical and current discrimination in health care against marginalized communities continues to shape public perception of institutional trustworthiness. Goldenberg ultimately reframes vaccine hesitancy as a crisis of public trust rather than a war on science, arguing that having good scientific support of vaccine efficacy and safety is not enough. In a fraught communications landscape, Vaccine Hesitancy advocates for trust-building measures that focus on relationships, transparency, and justice.

Using a straightforward systems approach, Public Health: What It Is and How It Works explores the inner workings of the complex, modern U.S. public health system?what it is, what it does, how it works, and why it is important. The book covers the origins and development of the modern public health system; the relationship of public health to the overall health system; how the system is organized at the federal, state, and local levels; its core functions and how well these are currently being addressed; evidence-based practice and an approach to program planning and evaluation for public health interventions; public health activities such as epidemiological investigation, biomedical research, environmental assessment, policy development, and more.

"Health Behavior: Theory, Research, and Practice, Fifth Edition, is a thorough introduction to the practice of health education and health promotion, covering the theories, applications, and research of most use to public health students and practitioners. Through four editions, with more than 100,000 copies sold, this book has become the gold-standard textbook for health behavior courses. This essential resource includes the most current information on theory, research, and practice at individual, interpersonal, and community and group levels, with substantial new content on current and emerging theories of health communication, social marketing and e-health, culturally diverse communities, health promotion, the impact of stress, the importance of networks and community, social marketing, and evaluation. New contents include an update to the selection of theories, both established and emerging; e-health and social media as integrated into health communication; global health as an application of health behavior theory; culture and health disparities; more guidance on how to select suitable theories for specific problems/issues. In addition to a selection of basic ancillary materials, the editors offer a dedicated website with student-written "theory in action" examples; expanded bibliographies; exemplar measures of theoretical constructs; and relevant links"-- Provided by publisher.

Provides the latest trends and statistics in community health. With an emphasis on developing the knowledge and skills necessary for a career in health education, this best-selling introductory text covers such topics as epidemiology, community organization, program planning, minority health, health care, mental health, environmental health, drugs, safety, and occupational health.

Build on what you've got, but recognize real-world constraints -- Overview of a restructured health care system -- Covering the cost of care: rethinking health insurance -- Organizing care and paying providers -- Choices: harnessing data to inform decisions -- Financing SecureChoice -- Malpractice, pharmaceuticals, medical education, and prevention -- How SecureChoice would work for patients and physicians -- Getting there: policy choices, implementation, and transition.

"It is widely believed that Artificial Intelligence (AI) and its applications will revolutionize healthcare and medicine. This book provides a comprehensive overview on the recent developments on clinical decision support systems, precision health and data science in medicine"-- Provided by publisher.