Tutorials   Tags: archives, ebooks, ebscohost, information_literacy, natural standard, pubmed, tutorials  

Ask us a question directly from a chat box when the status indicates:

"Logan Librarian is online!"

If you encounter any difficulty with chat functionality, need additional assistance, or have a question outside library hours, please email us at circdesk@logan.edu.

When is a librarian online?

Instant messaging hours are the same as the library hours.  If the librarian is "away," then she has stepped away from the desk for a few moments and will return shortly.

Where can I find the chat box?

IM access points include:

• Contact Us
• Ask a Librarian
• Research Guides
• Journal Holdings List
• EBSCOHost Search Results

Where is the chat box?  I do not see it on my screen.

The chat service is flash based.  If you are using  a computer or device that does not have flash, you will not be able to use the IM service.

What kind of questions can I ask?

You can ask us anything library related, such as what are library hours, how to renew your items, send a request for articles, database and eResources help, and much  more. 

I accidentally closed the window that had the chat box and now my message is gone.  How do I get it back?

Once you close the window, your original message is gone.  Simply restart the conversation in the new window and we will respond again. 

I sent a message and no one has responded, what should I do?

If we have not responded within a couple of minutes, something may be wrong with the chat service.  Please email us at circdesk@logan.edu.

Below are instructions on how to use the Digsby instant messaging chat box.

To send us an instant message, click in the conversation box next to the Digsby character.  Enter your text and then hit enter when you are done to send the message. 

You can choose to enter a nickname or leave it blank.

Example: