eBooks: Communication

When was the last time you listened to someone, or someone really listened to you? "If you're like most people, you don't listen as often or as well as you'd like. There's no one better qualified than a talented journalist to introduce you to the right mindset and skillset--and this book does it with science and humor." -Adam Grant, #1 New York Times bestselling author of Originals and Give and Take "An essential book for our times." -Lori Gottlieb, New York Times bestselling author of Maybe You Should Talk to Someone At work, we're taught to lead the conversation. On social media, we shape our personal narratives. At parties, we talk over one another. So do our politicians. We're not listening. And no one is listening to us. Despite living in a world where technology allows constant digital communication and opportunities to connect, it seems no one is really listening or even knows how. And it's making us lonelier, more isolated, and less tolerant than ever before. A listener by trade, New York Times contributor Kate Murphy wanted to know how we got here. In this always illuminating and often humorous deep dive, Murphy explains why we're not listening, what it's doing to us, and how we can reverse the trend. She makes accessible the psychology, neuroscience, and sociology of listening while also introducing us to some of the best listeners out there (including a CIA agent, focus group moderator, bartender, radio producer, and top furniture salesman). Equal parts cultural observation, scientific exploration, and rousing call to action that's full of practical advice, You're Not Listening is to listening what Susan Cain's Quiet was to introversion. It's time to stop talking and start listening.

For women AND men, this fresh look at leadership helps us all learn to connect to our more feminine leadership traits and lead like a girl! Dare to Lead Like a Girl is a holistic look at how to achieve purpose and joy at work. It is about turning the world of work into a place where empathy, intuition, passion, and resilience take their rightful place, where women can lead like women and men can tap into their more feminine leadership traits and dare to lead (more) like a girl! Dalia Feldheim was one of the marketing directors behind the 2014 global Always ad campaign "#LikeAGirl." This message touched a nerve for women and men alike becoming much more than a commercial – as it became an icon for women's empowerment. The ad was selected by Forbes as one of the 10 most influential campaigns of the decade. In the commercial, while a young girl understand the phrase 'run like a girl' to mean, run as fast as you can, somewhere along the way, doing things "like a girl" becomes an insult. The goal of the commercial was to change the meaning of words and reclaim the phrase to simply mean "be proud of who you are." With Dalia's new book it is time to reclaim that phrase once again and this time in the world of leadership. It's time to stop asking our women leaders to lead like men and instead start learning from what is working for our women leaders—and share that wisdom with everyone, men and women alike. Dare toLead Like a Girl is a provocative call to action to all leaders to stop wearing an emotional mask at work and connect to their more feminine leadership traits - owning their passion, perseverance, people skills, and positivity. With her flare for relatable storytelling, Dalia shares her executive leadership journey of over two decades backed by theoretical underpinning from the world of psychology, business, and mindfulness to encourage leaders to connect to their more feminine super powers: be courageous, lead from their heart, and Dare to Lead (more) Like a Girl.

Learn how to be a good boss and become the leader everyone wants to work for. People want to work for someone they respect, someone who is on their side. And when employees feel seen, heard, and valued by their supervisors, employee engagement improves, productivity increases, and the entire organization benefits. In his new motivational management book on authentic leadership, award-winning author and personal effectiveness trainer and consultant Paul Axtell reveals sixteen simple steps you can start taking right now to develop your emotional intelligence and leadership skills and become a manager who leads with compassion. This leadership development book is a quick one-hour read and is for any business leader or manager looking to improve their organizational leadership in order to lead high-performing teams that—above all else—feel trusted, respected, and motivated in their work.

FROM THE NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER Americans enjoy the finest healthcare delivery system in the world, but most people will tell you that we still have a long way to go. Far too frequently, patients leave the doctor's office or hospital feeling confused, angry, or neglected. Healthcare leaders recognize this problem, but in their focus on patients (and sometimes financials), they often overlook the true key to lasting patient loyalty and satisfaction: their employees. Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. By connecting employees' work with a higher purpose and equipping them with the tools to become leaders themselves, patient care can be dramatically transformed. And with continuing healthcare changes on the horizon and ever-rising pressure to acquire and keep patients, doing so now is more important than ever. Britt Berrett, president of an 898-bed hospital, and Paul Spiegelman, founder and CEO of a successful patient-experience company, are the perfect guides to the changes needed in healthcare leadership. With a rich combined experience in their field, they have filled each chapter with an abundance of engaging, insightful stories and write with a humor and friendliness that balances and enhances the urgency of their message.

Reframing Organizations provides time-tested guidance for more effective organizational leadership. Rooted in decades of social science research across multiple disciplines, Bolman and Deal's four-frame model has continued to evolve since its conception over 25 years ago; this new sixth edition has been updated to include coverage of cross-sector collaboration, generational differences, virtual environments, globalization, sustainability, and communication across cultures. These recent revisions reflect the intersection of reader recommendations and the current leadership environment, resulting in a renewed practicality and even greater alignment with everyday application. Combining the latest research from organizational theory, organizational behavior, psychology, sociology, political science and more, the model detailed here provides real guidance for real leaders. Guide, motivate, and inspire your team's best performance as you learn to: Optimize group, team, and organizational structure; Build a positive, collaborative dynamic across generations, teams, and sectors; Understand power and conflict amidst the internal and external political landscape; and Shape your organization's culture and build a cohesive sense of spirit. Bolman and Deal's four-frame model has withstood the test of time because it offers an accessible, compact, and powerful set of ideas for navigating complexity and turbulence. In today's business climate, leadership trends come and go; today's flash in the pan is tomorrow's obsolete strategy, but a leadership framework built on a solid foundation will serve your organization well no matter what the future holds. Reframing Organizations provides clear guidance and up-to-date insight for anyone facing the challenges of contemporary leadership."-- Publisher's description.

Writing for Publication in Nursing and Healthcare helps readers develop the skills necessary for publishing in professional journals, presenting conference papers, authoring books, research reports, and literature reviews, and more. This comprehensive resource covers all aspects of writing for publication, including good practice in reviewing, the editorial process, ethical aspects of publishing, and the rules that govern academic writing, publishing, and dissemination. Assuming no prior expertise in the subject, the text uses an accessible, step-by-step approach that incorporates a wealth of real-life examples, hands-on activities, and valuable tips throughout. The second edition reflects the latest developments, guidelines, and practices both in academic publishing and in research assessment and dissemination. New and updated material covers the increasing use of social media to disseminate published work, post-publication scrutiny, contemporary issues surrounding predatory or unethical publishers, and new requirements for research registration and submission data. Edited by leading experts in the field, this practical 'how to' guide: Describes the basics of writing for publication and how to get started Includes numerous examples illustrating the practical ways abstracts, papers, book reviews, and other publications are written and disseminated Discusses current issues and developments, such as the impact of major ethics organisations on publishing worldwide and the rise of online journals, blogging, and podcasting Features contributions by internationally recognised academics and practitioners Explains how to turn research reports and other assignments into publishable works The definitive introduction to the subject, Writing for Publication in Nursing and Healthcare is a must-have for all nurses and healthcare professionals, as well as undergraduate and graduate students in nursing and healthcare programs who are required to write for publication.

Health Sciences Literature Review Made Easy: The Matrix Method, Fifth Edition describes the practical and useful methods for reviewing scientific literature in the health sciences. The goal of this text is to serve as a resource for students who need a practical, step-by-step set of instructions for how to organize, conduct, and write a synthesis of literature on a topic of their choice. Key Features: Includes author hints for conducting a review Caroline's Quest details the process for conducting a review Methods Map provides a visual approach for conducting a methodological review Data Visualization reviews the history of data visualization to communicate scientific findings Features websites and e-tutorials for citing reference materials.

"The ability to demonstrate that a specific health care profession provides valuable and effective services that meet society's health needs is a major objective for all health care academicians and researchers. Such skills are critical to ensure service reimbursement from an increasingly small pool of health care dollars. Demonstrating clinical effectiveness depends on the reporting of written research results through journal publication so that the health care community and larger society will be able to access and read evidence supporting health care services. Today, several clinical reporting standard guidelines have been created by researchers to enhance the ability of readers to evaluate the quality and value of studies. Mastering Journal Article Writing and Publication is the first text to compile those clinical research reporting standards in one source and helps educators and novice researchers to better understand the skills needed for journal publication. Health care researchers must begin using these reporting standards in order to write manuscripts that are both correctly formatted and transparently convey all critical study strengths and limitations. Educators must teach these reporting standards to students who must evaluate research reports as consumers and possible future contributors to the literature through their own writing"--Provided by publisher.

This book provides medical students and physicians with a practical, step-by-step guide on how to write and publish a medical case report. The case report is the traditional way for physicians to describe their unique or unusual cases to a broad audience and it plays an important role in the discovery of new diseases or syndromes, unusual manifestations of disease, important adverse drug reactions, and the generation of hypotheses for further study. This book guides readers through the process from choosing a case to report on to finding a publisher and then comment on future directions and potential new uses of case reports, including expanded computer case databases to optimize care for individual patients and new applications in medical education. Interspersed throughout the text are example case reports, many written by the authors, with commentary on their experiences working with those reports to provide context and aid readers in creating clear, concise, and useful case reports.