When is a librarian online?
Instant messaging and SMS hours are the same as the library hours, except for Sunday, when chat service may be open until 8:30pm, depending on staffing. If the librarian is "away," then she has stepped away from the desk for a few moments and will return shortly.
Who monitors the library chat?
Library faculty and staff monitor the incoming chat questions. We do not outsource to other libraries. If you are chatting from a research guide (such as this page), you may not be chatting with the person pictured on the guide, but another library staff member.
Where can I find the chat box?
IM access points include:
- Contact Us
- Ask a Librarian
- Research Guides
- Journal Holdings List
- EBSCOHost Search Results
Where is the chat box? I do not see it on my screen.
If no one is logged into chat, you will not see the chat box. Please email us your question instead.
What kind of questions can I ask?
You can ask us anything library related, such as what are library hours, how to renew your items, send a request for articles, database and eResources help, and much more.
I accidentally closed the window that had the chat box and now my message is gone. How do I get it back?
Once you close the window, your original message is gone. Simply restart the conversation in the new window and we will respond again.
I sent a message and no one has responded, what should I do?
If we have not responded within a couple of minutes, something may be wrong with the chat service. Please email us at firstname.lastname@example.org.